• To enable participants to build their self-esteem and confidence
• To enable participants understand, appreciate and apply principles of assertive communication
•  To expose participants on practical ways to handle aggressive as well as passive behaviour
• To enable participants to communicate clearly and effectively

At the end of the programme, participants will be able to:

• Enhance their self-esteem and manage communication more effectively
• Evaluate and use the best methods of dealing with aggressive as well as passive behaviour
• Enhance their self-confidence and develop creative communication methods for different situations

in a nutshell…..Assertive Communication Skills covers:

• Empower Yourself!
• Assertive Behaviour – the 5W’s plus 1H Principles
• Making and Refusing Requests
• Giving and Receiving Criticisms
• Handling Aggressive Behaviour
• Dealing with Non-assertive Behaviour
• Interpersonal Problems – an Assertive Approach
• Dealing with Negative Responses