CLERICAL DEVELOPMENT…
for administrative support personnel
2 days

Main Aims of the Programme:

1. To focus and acquire the necessary skills and competencies in executing daily tasks
2. To highlight and emphasise importance of proper work organization and productive interpersonal interactions
3. To work with the principles of effective teamwork, time management and management of emotions
4. To acquire effective workstation management

At the end of the programme, participants will be able to:

• Understand the importance of managing daily tasks effectively, in relation to the organizational goals and objectives
• Identify the concerns and issues of time management, emotion management and problem solving
• Identify courses of action to be taken to overcome the above concerns
• Develop various applicable excellent organizational skills
• Identify and develop effective workstation management
• Develop a follow-up plan for implementation at the work place

in a nutshell…..Clerical Development covers:

• Personal Goals
• Personal Presentation/Grooming
• Managing Emotions/Maintaining Positive Attitudes
• Common Courtesies
• Problem Solving
• Business Telephone Etiquette
• Communication towards Building Positive Relationships
• Time Management
• Workstation Management