Main Aims of the Programme:

1. To clarify the secretary’ responsibilities in relation to management’s goals and objectives
2. To promote greater efficiency and effectiveness through more involvement with the management team
3. To acquire the necessary skills and competencies in secretarial duties
4. To highlight and emphasise importance of proper work organization and productive interpersonal interactions
5. To work with the principles of effective teamwork, time management and management of emotions

At the end of the programme, participants will be able to:

• Understand management’s requirements and needs of effective secretarial assistance
• Understand how they will be able to support managers and teams for long-time mutual gain
• Be able to provide support and guidance to people reporting directly to his/her manager
• Identify the concerns and issues of time management, emotion management and problem solving
• Develop various applicable excellent organizational skills

in a nutshell…..The Secretary in Management Today covers:

• Identifying Your Role
• Goal Setting and Goal Clarity
• Effective Communication
• Tact and Skill in Handling People
• Leadership Style in Office Management
• Approaches to Better Working Relationship with Bosses
• Building a Work System
• Accomplish More in Less Time